Information Communications Technician Level 3 Apprenticeship

Information Communications Technician Level 3 Apprenticeship

A&P Falmouth (The Dock Yard)

An opportunity to join the A&P Falmouth IT Team as an IT Support Apprentice. This opportunity will allow the successful candidate to learn from the IT Team and grow in their knowledge and experience. The position will provide exposure to a variety of technologies, allowing the candidate to get fully immersed in an exciting and challenging role

Closing date: August 12th/2022

Apprenticeship summary

  • Weekly wage


  • Working week

Monday-Friday 7:45-3:45

Total hours per week: 37.5

  • Expected duration

21 months

  • Possible start date

July 2022

  • Apprenticeship level

Level 3 (A level)

  • Positions

1 available

The IT Support Apprentice is responsible for triaging and dealing with all incoming IT Support Helpdesk tickets, including diagnosing computer/laptop problems, application support for the business’ core systems, installing software, and performing upgrades on computer equipment and programs. They will also be responsible for setting up computer equipment, scheduling maintenance and assisting employees in the use of programs.


Principal Accountabilities:

  • Resolving technical problems through the ticketing system
  • Troubleshooting faults on core network infrastructure
  • Building and configuring new hardware to agreed specifications
  • Installing and updating business approved software packages
  • Supporting end-users with setting up and configuring equipment in person or over the phone
  • Creating and maintaining support documentation as required
  • Communicate with end-users on maintenance schedules
  • Minimise operational downtime
  • Maintain IT Asset Registers for Hardware and Applications used in the business
  • Assisting the IT Support Team as and when required
  • Performing ad-hoc additional duties as required by the business

Requirements and prospects

Desired skills

  • Problem-solving skills
  • Diagnosing and repairing faults with systems
  • Customer service skills

Personal qualities

  • Adaptable and flexible approach to work
  • A passion to learn and develop
  • Honest and trustworthy
  • Ability to work independently and to take responsibility
  • Can use own initiative

Desired qualifications

  • Candidates must have good GCSE Grades (or equivalent qualification) A*-C/9-4 in English and maths
  • Previous experience or qualifications in IT will be an advantage







Future prospects

Progression opportunities may also include advanced and higher apprenticeships and future career opportunities can equate to:

  • Network engineering
  • Database administration
  • Business or systems analysis
  • IT security
  • IT project management

You can find more information on Future careers by visiting

Things to consider

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Home to one of the world’s largest natural deep-water harbours, A&P’s Falmouth facility is the largest ship-repair complex in the UK.

With three large graving docks and extensive alongside deep-water berthing providing capacity for vessels up to 100,000 tonnes, A&P Falmouth provides a complete range of marine repair services thanks to our on-site engineering, electrical, paint and fabrication workshops and ongoing relationship with specialist contractors and OEMs. A&P Falmouth also offers bunkering facilities, the ability to dock without gas-freeing, in-water surveys and propeller polishing.

A centre of excellence for Ministry of Defence vessels, ferries, mobilisation and demobilisation works, jack-ups, pontoons and tankers, A&P Falmouth is also a busy working port, handling over 100,000 T of product annually. This helps to support a strong and local supply chain offering a wide range of services including towage, ship’s agency, area port health, diving services, local surveyors and tank washing.


A&P Ltd


The Docks, Falmouth, TR11 4NR


Training provider



Rose Bell 01752 202269

You will receive specific on the job training from the employer in your workplace at A&P Falmouth

Off the job training will be delivered using weekly classroom sessions or delivered remotely by the tutor using google class room for Infrastructure Technician Level 3. You will develop knowledge and understanding of;

  • The basic elements and architecture of computer systems
  • Maintenance processes and applying them in working practices
  • The relevant networking skills necessary to maintain a secure network
  • The similarities, differences and benefits of the current operating systems available
  • How to operate remotely and how to deploy and securely integrate mobile devices
  • The importance of disaster recovery and how a disaster recovery plan works
  • The similarities and differences between a range of coding and logic
  • Working knowledge of Cloud and Cloud services

Apprenticeship standard

Information communications technician
Level 3 (A level)

Employer’s Application Instructions

To apply to this vacancy please send your CV and cover letter to David Mayle at the following email address –